Terms of service

These terms are an agreement between you and Priyanka Wagh, Sweden (“ReplyDial”, “we”, “us”). By creating an account or using the ReplyDial website or app (the “service”) you agree to them and to our privacy policy. If you do not agree, please do not use the service. ReplyDial is developed and maintained by Rahul Wagh.

1. What ReplyDial does

ReplyDial helps creators find the comments on their own YouTube channel that they have not answered, prepare replies with AI assistance, and post the replies they approve. It uses YouTube API Services to read comments on your videos and, when you click Post, to publish a reply under your channel. ReplyDial is a tool: you decide what is posted, every reply is posted on your instruction, in your name, and only on videos that belong to a channel you connected. Nothing is posted automatically, on a schedule, or without a click from you, and there is no bulk posting: each reply is approved by you individually, and approved replies are sent one at a time with a pause between them, with daily and per-video limits that you cannot switch off.

2. YouTube and Google

Because the service uses YouTube API Services, you agree to be bound by the YouTube Terms of Service and the YouTube Community Guidelines. Google’s handling of your data is described in the Google Privacy Policy, which is incorporated here by reference. ReplyDial is independent and is not affiliated with, sponsored by, or endorsed by YouTube or Google.

You can revoke ReplyDial’s access to your Google account at any time at security.google.com/settings/security/permissions, or by disconnecting your channel inside the app.

3. Eligibility and your account

• You must be at least 16 years old (or the age of digital consent where you live) to use the service, and at least 18 to buy a paid plan.
• You may only connect channels that you own or are authorised to manage. If you connect a channel on behalf of a business or another person, you confirm that you have their permission and that they accept these terms.
• You are responsible for everything done through your account, including by anyone you share access with, and for keeping your Google account secure.
• You can disconnect your channel and delete your account at any time from the app.

4. Acceptable use

You agree not to use ReplyDial to:

• post spam, repetitive, misleading, or deceptive content, or anything that violates YouTube’s Community Guidelines or spam policies;
• harass, threaten, defame, or impersonate anyone, or post hateful or illegal content;
• artificially inflate engagement, or evade a restriction that YouTube has placed on a channel;
• bypass or automate the approval step, the reply pacing, or the daily and per-video limits, or post to a channel you do not control;
• probe, overload, scrape, reverse engineer, or resell the service, or use it to build a competing product;
• use the service in any way that breaks the law or infringes someone’s rights.

We may suspend or limit accounts that break these rules or that put other users, your channel, or our access to YouTube API Services at risk. Where we can, we will tell you why.

5. AI-generated drafts

Drafts are suggestions produced by an AI model from the comment, the video title, and the tone you set. They can be wrong, incomplete, or inappropriate for the context. You are responsible for reading and editing every draft before you post it, and for everything that is posted from your account. ReplyDial does not make promises to your viewers on your behalf.

6. Your content

You own the replies you write and the settings you enter. You give us permission to process them only as needed to run the service and as described in the privacy policy. If you send us feedback or suggestions, we may use them to improve ReplyDial without owing you anything. The service itself, including its software, design, and name, belongs to ReplyDial; these terms give you a personal, non-transferable right to use it, not ownership.

7. Plans, limits, and quotas

Free and paid plans include daily limits on drafts and posted replies, shown in the app. New accounts get Creator limits for their first 7 days, no card required, and then continue on the Free plan unless you upgrade. Because ReplyDial relies on YouTube’s API quota and on anti-spam pacing that protects your channel, we may slow, pause, or limit posting for everyone when needed to keep the service reliable, and we may adjust plan limits over time. If we reduce the limits of a paid plan in a way that matters, we will tell you before it takes effect, and you may cancel.

8. Payments, renewals, and refunds

• Paid plans are sold by Paddle.com Market Ltd (“Paddle”), our merchant of record. Paddle handles payment, taxes, and invoices, and Paddle’s checkout terms apply to your purchase alongside these terms. We never see your card number.
• Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the price shown when you subscribed, until you cancel. You can cancel at any time from the billing portal linked in the app; your plan then stays active until the end of the period you already paid for.
• Prices are shown before you pay and may change for future periods; we will tell you by email before a price change applies to you.
• If you are a consumer in the EU or the UK you have a 14-day right of withdrawal on a new subscription. By starting to use a paid plan immediately you agree that the service begins during that period, and any refund will be reduced in proportion to the days already used. Beyond that, if ReplyDial did not work for you in the first 14 days, email us and we will refund the first payment.
• Please contact us before disputing a charge with your bank. A chargeback for a service that was delivered and used may lead to suspension of the account.

The same rules are summarised on our refund and cancellation policy page.

9. Beta access and referrals

Beta features may change or be withdrawn without notice. Referral benefits apply to genuine signups only; we may remove entries created by automated means, disposable addresses, or self-referral.

10. Availability and changes to the service

We work hard to keep ReplyDial available, but it depends on YouTube, Google, and other providers that we do not control, and it may be interrupted for maintenance or for reasons outside our control. Features may change. We may also change these terms; if the change is material we will notify you by email or in the app at least 14 days before it takes effect, and continuing to use the service after that date means you accept it.

11. Disclaimer of warranties

The service is provided “as is” and “as available”. To the extent the law allows, we make no promises that it will be uninterrupted, error-free, or secure, that AI drafts will be accurate or suitable, that every unanswered comment will be found, or that using it will lead to any particular result for your channel. Nothing here limits rights you have as a consumer under mandatory law.

12. Limitation of liability

To the extent permitted by law, ReplyDial is not liable for indirect or consequential losses, lost revenue or audience, or for actions taken by YouTube or Google regarding your channel, including actions taken because of content you chose to post. Our total liability for all claims relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim and EUR 100. These limits do not apply to liability that cannot be limited by law, including for intentional misconduct or gross negligence.

13. Indemnity

If you are using the service for a business, you will cover any loss, cost, or claim we face because of content you posted through the service or because you broke these terms or YouTube’s policies.

14. Ending the agreement

You may stop using ReplyDial at any time by cancelling any subscription and deleting your account. We may suspend or end your access if you breach these terms, if YouTube or Google requires it, or if we stop offering the service; in the last case we will give you reasonable notice and refund any prepaid period you cannot use. On termination we delete your data as described in the privacy policy. Sections 6 and 11 to 16 survive termination.

15. Governing law and disputes

These terms are governed by the laws of Sweden. If you have a problem, email us first and we will try to resolve it within 30 days. Disputes that we cannot resolve are decided by the Swedish courts, with the Stockholm District Court as the court of first instance. If you are a consumer you may instead bring a claim in the courts of your country of residence, and you may use the Swedish National Board for Consumer Disputes (ARN) or the EU’s online dispute resolution platform.

16. General

These terms and the privacy policy are the whole agreement between you and ReplyDial about the service. If any part of them is found unenforceable, the rest still applies. You may not transfer your account or this agreement to someone else; we may transfer it as part of a merger or sale of the business, with notice to you. If we do not enforce a term right away, we can still enforce it later. Neither side is responsible for delays caused by events outside its reasonable control.

17. Contact

Priyanka Wagh, Sweden
contact@replydial.com